Frequently Asked Questions

Kids Weekly Summer Running Camps:

 

What is the goal for the summer running camps?

Our objective for this state of NH certified camp is to teach the kids about running as a sport and make sure they have a great time in the process.  Too many times people say running is boring and not fun but we are about to change all of that!  Your kids will learn about running and what it takes to be successful and build a solid foundation for fitness.

What is included in my registration cost?

Many hours of running instruction and fun - along with some fun giveaways throughout the week!

What is the cancellation policy for the kid’s summer running camps?

Camps are paid in full at the time of registration.  If you have booked a summer running camp for your child and would like to request a refund for either the morning or afternoon session, please do so greater than 4 days prior to the start of the camp (before 12:00pm on the preceding Thursday before the camp) so we can issue a refund minus a $20 administrative fee.  If your request for a refund is less than 4 days until the start of camp (after 12:00pm on the preceding Thursday before the camp), unfortunately we will be unable to honor it because of our commitment to rent the track.  This policy applies to the morning and afternoon sessions.

If we have an unforeseen emergency and need to cancel one or more days of our camps, we will provide a refund for summer running camps (ages 10+) or a prorated refund for the day(s) we need to cancel. 

What if my child has to miss a day of camp?

It would be great if you can please send us an email at reachyourpeakrunning@gmail.com to let us know.  Your child is welcome to make up a missed session on a subsequent week of camp and we can let you know when that session will occur.

Is my registration transferable to another person?

Yes.  Please submit a written request for this to:  reachyourpeakrunning@gmail.com

We will follow-up with you to complete this transfer process and you will need to settle the transfer of money amongst yourselves.  We will simply transfer the registration name.

What if the weather is bad?

We will operate the camp rain or shine.  However, if there is audible thunder in the distance, we will need to pause camp and will take cover under a tent/canopy or nearby building for safety until the weather subsides.  If the thunderstorms do not subside, parents will be contacted to pick up their children.  For any hours of missed camp due to dangerous weather, we will provide you with a voucher for the value of the hours to be used at a future camp or in our online store.

Where is the camp located?

In southern NH at the Merrimack High School track at 38 McElwain Street, Merrimack, NH.  Park in the high school parking lot and walk along the pavement towards the back of the school to find the track. The camp begins promptly at the designated start time (depending on the session you selected).  Please walk to the track to drop-off and pickup your child as we will have a sign-in/out form for parents/guardians.  We ask that you pick up your kids promptly at the end of camp.  Thank you!  If you will be late due to an unforeseen reason, please contact us as soon as possible.

Do I need to be a fast runner to attend this camp?

Absolutely not.  We welcome all types of runners to our camps!  Everyone has different abilities and all runs will be completed at your individual pace.  Kids should run at whatever pace they are comfortable with and although we will jog (appropriately spaced) as a group at times, we will not directly compete with each other.

What should I bring to the summer running camp?

A good pair of running sneakers and plenty of water or sports drinks for our breaks.  Please have your child bring a labeled water bottle to camp.  We will have extra cold bottles of water available should anyone run out.  We will take ample number of breaks in the shade and if your child wants to bring a snack to consume during any break time, feel free to do so.

What will the COVID screenings be? 

To follow the State of NH protocols for COVID screening, we will follow universal best practices (please see link provided on page for details).  We will have hand sanitizer available.  We will not wear masks while running or stretching, but we will aim to keep the kids properly spaced to meet the state requirements.  As FYI, Pat and I are fully vaccinated.

 

Will restrooms be available?

We will have a designated portable toilet for our use (only) as the school district will not allow us to use the restrooms at the high school.  This toilet will be serviced weekly and will include hand sanitizer.

Can parents stay and watch the summer running camp?

Absolutely!  There are plenty of bleacher seats available to sit on.

Is your camp certified by the State of New Hampshire?  

Yes, we have provided official documentation and background check information to the state for approval to operate our camp.  You can find us on the list of certified camps here.

What if I have other questions that are not answered here?

Please contact us at via our contact form or reachyourpeakrunning@gmail.com for further inquiries.

REACH YOUR PEAK BOX Running Kits:

I forgot to fill out the Kit Preferences Form.  How can I do this after purchasing?

Click HERE to link to the Kit Preferences Form and be sure to click on the Submit button when complete.  Please answer as many questions as possible so we can assemble the best kit!

When will my box be shipped?  

Since we customize for you, we will ship within 2 business days after ordering.  You can also select local delivery if you are located in southern NH.  If you are within a 10 mile radius, we can deliver within one business day to your doorstep absolutely free!

Can you deliver to a PO Box?  

No, sorry we cannot.  We can only deliver to a residential address in the United States.  We are not shipping outside the United States at this time.

How many items will be in the box and what types of items are included in the boxes?  

This depends on the kit level you ordered.  Bronze level includes 7 items, Silver level includes 8 items, Gold level includes 9 items and Platinum level includes 10 items.  These items are of premium quality and contain an assembly of running gear, accessories, snacks, (athletic wear for Gold & Platinum boxes) and personalized crafts made just for you!  

Are snacks in your REACH YOUR PEAK BOXES gluten free or organic?  

Not entirely.  While we aim to provide the best, premium snacks in your kit, we cannot guarantee that  all snacks will be gluten free or organic.  Please read the packaging labels and for those snacks you should avoid, please share with others who may appreciate it. 

If I want to give REACH YOUR PEAK BOX as a gift, can I specify the sender's name?  

Yes, please indicate the sender's name along with any note to the recipient in the Comments / Instructions section on the Kit Preferences form 

If I want to give REACH YOUR PEAK BOX as a gift, can I specify when I would like it delivered?  

Yes, please order with as much advanced notice possible so that we  are able to accommodate.  Please indicate in the Comments/Instructions section on the Kit Preferences form when you would like it to be delivered.  We cannot guarantee it will arrive by a particular date but we will have a better chance if we have at least a 10 business day notice. 

How long will it take to ship to my location? 

It depends on your location and the distance the box needs to travel from the East Coast.  We will ship via USPS and it could take as many as 5-7 business days if you live on the West Coast.  Other parts of the United States (i.e. Alaska, Hawaii, Puerto Rico, Virgin Islands or Armed Forces) will cost more to ship.  Due to the COVID-19 pandemic and increased volume of shipped items, you may experience additional delays.  You can select expedited shipping if needed.

Can I change the shipping method on my order?

No, sorry our system automatically computes the shipping charges based on the most economical USPS rates.

What if my box arrives and it appears to be damaged? 

Please inspect the packaged items and let us know if there are any issues by emailing us or contacting us via the Contact Form.

What if my box has not arrived within a week? 

Please contact us by email or contacting us via the Contact Form.

What are my options for buying a REACH YOUR PEAK BOX and how does the subscription process work? 

You can buy the kit as a one-time gift for yourself or others.  We are sure you will love our personalized and customized kits geared towards your preferences, so you can also auto-renew at a reduced cost per box until you decide to cancel.  Payment is charged when a box has shipped and no refunds are offered for sent shipments.  No strings attached, however we are convinced you will love it and want to tell all your friends about it too!  If you decide to cancel, please email us at reachyourpeakrunning.com or send a message via the Contact Form.  We will be disappointed but we will try hard to win you back! 

If I ordered a subscription, when will I receive my REACH YOUR PEAK BOXES? 

We will ship the first box right away (within 2 business days of the order so we can complete the customizations).  For subsequent months, we will ship on the same day each month so all of your boxes are approximately one month apart.

 

What if I want to cancel my subscription? 

Not a problem.  Let us know by emailing:  reachyourpeakrunning@gmail.com or log on to your account to cancel.

Can I pause my subscription? 

No, sorry we are unable to temporarily stop your subscription.  You can cancel and restart at a later date.

How can I update my billing or shipping address?  

Please log on to your account on our website to edit and save this information.  If you need to chagne your address, please do so at least one week before your monthly shipment.

How can I update my credit card or payment information?  

Please log on to your account on our website to edit and save this information.

What payment forms do you accept?

Mastercard, Visa, Discover and bank debit cards.

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